Question 1

What is diminished value?

Accepted Answer

Diminished value is the drop in your car's resale value after an accident, even when repairs are complete. Because the vehicle now has an accident history, buyers and dealers often pay less — and you may be able to recover that loss from the at-fault driver's insurance company.

Question 2

Who is eligible for a diminished value claim on MyFreeCarValue?

Accepted Answer

In our system, you generally must not be the at-fault driver, your vehicle must have a clean title, and it must not be a lease. Hit-and-run accidents are not eligible. Your vehicle should be repaired (not a total loss), and the accident must have occurred in a state we support — New York and North Carolina are currently excluded. Start with our eligibility check to confirm before you begin the full intake.

Question 3

What information and documents will I need?

Accepted Answer

During the calculator you'll enter accident details, vehicle information, and at-fault driver insurance contact information. Depending on your situation, you may also upload a repair invoice or estimate, and answer questions about prior accidents and repair status. Having these ready helps you finish the intake faster.

Question 4

What documents does MyFreeCarValue prepare for me?

Accepted Answer

For diminished value claims, our platform typically prepares a diminished value report, a demand letter, and a claim protection notice. You review these in your dashboard before sending them to the at-fault party's insurance company.

Question 5

How long until I receive my diminished value report?

Accepted Answer

After you sign your services agreement and submit your claim, report preparation typically takes 24–48 hours. You'll be notified when your documents are ready to review in your dashboard.

Question 6

Who do I send the claim package to?

Accepted Answer

Diminished value claims are generally submitted to the at-fault driver's insurance company — not your own insurer. During intake you'll provide adjuster or carrier contact details, and our dashboard helps you track correspondence after you send the demand package.

Question 7

What can I do in my dashboard after I send my demand letter?

Accepted Answer

Your dashboard lets you review claim documents, send your demand letter to the insurer, read inbound insurer emails, review AI-assisted reply drafts, and accept or reject settlement counteroffers. Bi-weekly email check-ins are included on the contingency plan to help you stay on track.

Question 8

What is MyFreeCarValue?

Accepted Answer

MyFreeCarValue is an online platform that helps drivers pursue diminished value and total loss insurance claims after an accident. You complete a guided claim intake in our calculator, sign a services agreement, and our team prepares insurer-ready documents — such as valuation reports and demand letters — that you review and submit through your dashboard.

Question 9

How does MyFreeCarValue pricing work?

Accepted Answer

Most customers use our contingency plan: $0 upfront, and you pay a percentage only if your claim succeeds. For diminished value claims, the fee is typically a percentage of your settlement amount. For total loss claims, the fee is typically a percentage of the additional amount recovered above the insurer's initial offer — not the full payout. Exact percentages are shown in your plan details before you sign.

Question 10

How do I get started?

Accepted Answer

Choose Diminished Value or Total Loss on our website, then complete the free eligibility check with your email or phone number. If you qualify, you'll walk through our 6-step calculator: eligibility, accident details, vehicle information, insurance details, plan review and signature, then a final review before submission.

Question 11

What happens after I submit my claim?

Accepted Answer

After you sign your services agreement and submit, our team prepares your claim documents — usually within 24–48 hours. You'll review and approve them in your dashboard, then send them to the appropriate insurance company. From there, you can track insurer responses, counteroffers, and next steps in the same portal.

Question 12

Does MyFreeCarValue negotiate with the insurance company for me?

Accepted Answer

No. MyFreeCarValue is a technology platform, not a law firm or public adjuster. We generate reports and documents and give you tools to communicate with your insurer, but you make all negotiation decisions — including whether to accept or reject any settlement offer.

Question 13

Can I save my progress and finish later?

Accepted Answer

Yes. Your calculator progress is saved as you go. If you leave and return while signed in, you can pick up where you left off from your dashboard or the resume prompt when you log back in.

Question 14

Which states does MyFreeCarValue support?

Accepted Answer

We serve drivers across most of the United States. Diminished value rules vary by state — for example, New York and North Carolina are not currently supported for diminished value claims in our eligibility flow. Total loss support depends on your coverage and accident details.